Transaction declined

If a transaction is declined there are a few common causes to check.

Common reasons

• Insufficient card balance — check your card balance in the dashboard and top up if needed
• Card is frozen — unfreeze the card from the dashboard
• Merchant doesn't accept virtual cards — some merchants block prepaid or virtual cards
• Spending limit reached — check if your monthly limit has been reached
• International transaction blocked — some merchants block cards from certain regions

What to do

• Check your card balance in My Cards on the dashboard
• Verify your card is not frozen
• Try a different card if you have multiple
• Contact the merchant to confirm they accept virtual Visa cards